![]() ![]() Lightroom Classic for Windows and macOS.The Photography Plan subscription includes: What does the Photography Plan subscription include? If you’re not sure which version will be best for you, there’s a feature comparison here. It’s a newer program, so it doesn’t have all of Lightroom Classic’s features, but it’s easier to learn. It’s available as part of the Photography Plan subscription (only 20GB of cloud space) or as a Lightroom subscription (with 1TB of cloud space). It stores your photos in the cloud so they can be accessed from all of your devices. ![]() Lightroom is the cloud-native family of Lightroom apps for Windows, Mac, iOS, Android and Web. It’s available as part of the Photography Plan subscription along with Photoshop, and it’s updated regularly throughout the year. Lightroom Classic is the latest version of that traditional folder-based Lightroom for Windows/Mac, which stores your photos on your hard drive. Is this really that hard?Ĭonversation with another representative (Puneet):Ĭonversation with another representative (Ankit):Ĭonversation with supervisor (Vishvamohan):These days, there are two kinds of Lightroom: The fact that no one understands amazed me. I tried to explain ~5 hours and they're all repeating same stuff. You're telling me they are lying, am i right?Īdobe said " As Adobe value you as a customer and you are with Adobe from past two years and you tried to cancel the subscription online you got the discounted price for the subscription." I trusted their word and continiued subscription. Your price has changed due to exchange rates. Sure! Let me check what best I can do for you. One more thing: Puneet is still telling me the same thing in the conversation today.Ĭ/t5/get-started/refund-request-and-complaint-about-customer-service/m-p/10992851Īs I can see that Photography plan is active and paid under Me On, the representative told me that there will be a discount next month.Īdobe charged me for 62.68 TRY on and -> AFTER THE CONVERSATION POSTED. On 6th of February, the representative told me that there will be a discount next month.Īdobe told me that there will be a discount in the conversation on. Let me transfer you to an agent who can assist you better. " It must be because that is discounted price for the subscription and your next billing amount is TRY 29.25 for the subscription." (AFTER THE CONVERSATION WITH CUSTOMER SERVICE) I saw that and contacted customer support In this message your colleuge Sandeep told me the sameīecause your discounted time only for 1 year and they have done some changes now and now it is showing TRY 29.25 It must be because that is discounted price for the subscription and your next billing amount is TRY 29.25 for the subscription." Sorry you are not eligible for refund as the plan was used. You have charged me for more in February and MarchĪlso I want a refund for the extra amount you've charged me They already told me the same on 6th February Yes, I can see that your next billing amount TRY 29.25. Let me check with my resources what best I can do for you. Yes under the account the next billing amount is TRY 29.25 and you will be charged for the 29 amount from the next month.Īs Adobe value you as a customer and you are with Adobe from past two years and you tried to cancel the subscription online you got the discounted price for the subscription" They told me that there will be a discount The subscription purchased for 1 year discounted pricing and that is why the price got changed. Give me a moment while I find a solution for you. You're charging me 62.68 TRY as its above They actually said " Yes under the account the next billing amount is TRY 29.25 and you will be charged for the 29 amount from the next month." One of the representives told me that i'll pay 29.25 TRY but you're still charging me 62.68 TRY. What can I help you with today?Ĭould you please re-write because there is no information available? They seem to insist on not understanding. Is this how Adobe help their customers? By shutting live chat into their faces?Īnother representative keeps repeating the same things. So, I am complaining about customer service too. After that, they’ve ended the conversation without saying anything. I would like to have a refund for the extra amount and be charged for 29.25 TRY for the rest of the subscription.Īlso, I've contacted customer support on at 12:37 and they kept me busy by always saying “ Please wait, give me a minute so that I can check.” for 1,5 hours. Screenshots of the transactions are below Although I should pay 29.25 TRY, you kept charging me 62.68 TRY. ![]()
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